Description

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trust ability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
Books Author: Paul R. Timm
Number Of Pages: 240
Language: English
Publisher: Pearson Education
Books Category: Business & Money
Book Format: Paperback
Books_ISBN: 133056252
Other Feature 1: Edition: 6
Publication Date: August 01, 2013