Description

Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
Books Author: Christopher H. Lovelock and Jochen Wirtz
Number Of Pages: 800
Language: English
Publisher: World Scientific Publishing Company
Books Category: Business & Money
Book Format: Paperback
Books_ISBN: 1944659013
Other Feature 2: Weight: 1496.85 grams
Publication Date: April 11, 2016